The Endpoint Experience service provides full management of endpoint policy, applications, and device settings by leveraging the use of Microsoft Intune, also known as Microsoft Endpoint Manager. Additionally, the service provides a suite of features that focus on supporting physical devices and software used by your organization.

Customers gain access to qualified experts for technical assistance with problem isolation, resolution, upgrades, and conversions. Maintaining a secure endpoint environment coupled with minimal downtime and expedient support is a priority of SunStream’s Endpoint Experience Team.

SERVICE VALUE AND KEY BENEFITS

This service delivers critical access to qualified professionals who can resolve a wide array of technical issues in your endpoint environment, including:

• Protecting organizational data
• Managing end user access
• Supporting users from wherever they work
• Physical hardware support
• Hardware lifecycle management
• Software support and lifecycle management
• Mobile device deployment and management
• Conference room technology support
• Printer support
• Consulting services
• 24/7 support

DETAILED DESCRIPTION

Hardware

• Endpoint policy enforcement
• Procurement
• Asset tracking
• Imaging/Build/Verification
• Deployment
• On-going support
• Recycling

Software

• Procurement
• Deployment/Installation
• Patching/operating system security patching/antivirus updates
• Version upgrade planning
• On-going support

Mobile Device Deployment and Management

• Procurement
• Configuration/Deployment
• On-going support

Conference Room Technology

• Consulting
• Procurement
• Installation
• On-going support

Printer Support

• Consulting
• Procurement
• Installation
• On-going support

Business Service Manager

Jason Barthman

Manager-Endpoint Experience
(651)282-8687
[email protected]